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Terms and Conditions
These terms & conditions are effective on purchase of a subscription, and the subscription services provided by Tradecare 247 (www.tradecare247.com), a trading name of Tradecare 24/7 Limited. A company registered in England and Wales, Company No. 15724303, with a registered office of Unit 2Ca Deer Park Farm Industrial, Knowle Lane, Eastleigh, SO50 7DZ.
DEFINITIONS
The term “We, Us” refers to the service provider Tradecare 24/7 Limited.
The term “You” refers the customer and subscriber to Tradecare 24/7 Limited.
The term “Subscription” refers to the monthly subscription fee you choose to access the service provided by Tradecare 24/7 Limited.
The term “Start Date” refers to the date your subscription with Tradecare 24/7 Limited starts.
The term “Service” refers to the home maintenance support offered to the subscription customer of Tradecare 24/7 Limited.
The term “Callout” refers to the request for home maintenance support provided by Tradecare 24/7 Limited.
The term “Cooling Off Period” refers to the period where a customer can change their mind and cancel a subscription.
1. Introduction
1.1. Welcome to Tradecare 24/7 (“we,” “us,” or “our”). By subscribing to our services, you agree to be bound by these Terms and Conditions (“Terms”).
1.2. These Terms apply to all subscription packages offered by us, currently and in the future, including the services we provide as part of your subscription.
2. Subscription Packages
We offer the following trade support packages available to you the customer:
2.1. Standard Package
- Includes: Plumbing emergencies, blockages, boiler breakdowns, and a free annual boiler service.
- 4 free of charge callouts per 12 month period.
- £1000.00 worth of parts and labour cover per callout.
- Available for residential customers only with a Hampshire (UK) postcode.
- Not available to commercial customers or landlords.
- A monthly subscription fee is renewed, and due to us, each 30 days, until cancelled.
- A subscription covers the residential address, also referred as the Property, entered on registration.
2.2. Classic Package
- Includes: All services in the Standard Package plus central heating maintenance support.
- 4 free of charge callouts per 12 month period.
- £1000.00 worth of parts and labour cover per callout.
- Available for residential customers only with a Hampshire (UK) postcode.
- Not available to commercial customers or landlords.
- A monthly subscription fee is renewed, and due to us, each 30 days, until cancelled.
- A subscription covers the residential address, also referred as the Property, entered on registration.
2.3. Premium Package
- Includes: All services in the Classic Package plus electrical maintenance and locksmith support.
- 4 free of charge callouts per 12 month period.
- £1000.00 worth of parts and labour cover per callout.
- Available for residential customers with a Hampshire (UK) postcode.
- Not available to commercial customers or landlords.
- A monthly subscription fee is renewed, and due to us, each 30 days, until cancelled.
- A subscription covers the residential address, also referred as the Property, entered on registration.
3. Pricing, Payments and Fees
3.1 Pricing
- Prices shown on our website and advertising are subject to change without prior notice and only guaranteed when your subscription service is confirmed by us.
3.2. Monthly Subscription Fee:
- You must pay the monthly fee applicable on your chosen subscription package, in advance of the service being made available to you.
- You must keep up with monthly payments to access our services.
- If a you fail to make a monthly payment, then our services will cease until the full payment is received.
3.3. Callout Fees
- The first 4 callouts per 12 month period are free of charge.
- After 4 callouts per 12 month period, each additional callout incurs a fee of £55.00.
- The callout period will renew each 12 calendar months.
3.4. Coverage Limit:
- Each callout includes up to £1000 worth of cover for parts and labour.
- Should parts and labour for a specific callout exceed this amount, then additional parts and labour costs will be billed to you at a rate of £95.00 per hour for an engineer, plus parts.
- We will inform you of the additional amount, if applicable, before proceeding with the job.
4. Eligibility and Coverage
4.1. Callouts
- Each subscription covers up to 4 callouts, free of charge, per 12 month period.
- Each callout includes up to £1000.00 worth of cover for parts and labour.
- Callouts can be made via the Customer Hub online or by calling the emergency contact number.
4.2. The Property
- Each subscription covers one residential address, the Property, which is selected when you register and pay.
- The Property cannot be transferred unless in writing to us, if for example, a customer moves home.
- The Property must be located in Hampshire (UK).
- The Property must be to a habitable standard.
4.3. Boiler History
- Boilers must be no more than seven years old and serviced regularly to qualify for coverage under our subscription.
- Boilers over seven years old and/or not regularly serviced may be added to a subscription for an additional fee.
- If a boiler hasn’t been serviced regularly and is deemed beyond economical repair then a new boiler installation can be offered for an additional fee.
4.4. Boilers Covered
- The following boiler brands are covered by a subscription package: Worcester, Vokera, Veissmann, Alpha, Baxi, Bosch, Glow-worm, Ideal, Vaillant.
4.5. Boiler Annual Service
- Each subscription includes a free annual boiler service.
- We will contact you to arrange your free annual boiler service each year.
- A subscription period of 12 months is required to qualify for a free annual boiler service, and renews each 12 months.
4.6. What We Cover
- Boilers – Breakdowns, non-functioning boilers, annual boiler service, boiler leaks.
- Plumbing – Unforeseen leaks, on plumbing pipe work, blockages, and drainage issues on sinks, basins, toilets, and waste pipes.
- Central Heating – Non-functioning hot water, leaks to a central heating system, components on the central heating system such as heating pumps , zone valves and out components needed for a functioning heating system.
- Electrical – Home electricals, sockets, light switches, consumers unit / fuse board, and wiring controls for a boiler or cylinder i.e. S & Y plans, wiring systems, zone valves and heat pumps, and any other components to do with a boiler or cylinder.
- Locksmith – front or back door or porch door locksmith cover.
4.7. What We Do Not Cover
- Any work where parts and labour exeeds £1000.00 for parts and labour, per callout.
- Boilers – Oil filled boilers, boilers deemed beyond economical repair.
- Plumbing – Wear and tear to sanitary items (i.e. baths tubs, basins showers, sinks, vanity units, flooring), swimming pools and pumps, work carried out prior by an unqualified engineer, water softeners, appliances such as dishwashers, washing machines and tumble dryers, main water line underground, collapsed drainage systems, underground water pipes.
- Electrical – Swimming pool pumps and components to do with indoor or outdoor swimming pools, solar panelling, ground source or heat pumps, alarm systems, sheds and outbuildings.
4.8. Geographical Areas Covered
- We can only currently support customers with a Hampshire (UK) postcode. If your Property is located outside of this location you will not be covered by our home maintenance services and should not purchase one of our subscriptions. If you are outside of our current coverage area you can call us on 0330 043 4507 and register for future area updates.
5. Coverage Exclusions and Limitations
5.1. Service Exclusions
- Our service does not cover: sludge or limescale build up in heating systems,
- Boilers not listed in Section 4.2,
- Any parts and labour costs exceeding the £1000 limit, per callout,
- Customers outside of Hampshire, UK,
- Commercial customers and landlords.
- Uninhabitable properties.
6. Customer Obligations
6.1. Accuracy of Information
- You must ensure that all information provided to us is accurate and up to date.
- If you are found to be giving inaccurate information to obtain home maintenance support from us, we reserve the right to revoke a subscription and service provided to you.
6.2. Access
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.3. Payment
- You must promptly pay all fees and charges associated with your subscription, and any additional costs incurred beyond the coverage limits.
7. Service Availability
7.1. Service Times
- We aim to respond to service calls promptly but do not guarantee immediate service. Response times may vary based on demand and availability.
7.2. Suspension of Services
- We reserve the right to suspend or terminate a subscription and our services if a customer violates these Terms or fail to make timely payments.
8. Limited Liability
8.1. Indemnity
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
- We will not be liable for any loss or damage, or any consequential loss of profit or income caused including negligence by us, our employees or subcontractors or otherwise, and it is your responsibility to insure against such loss or damage.
8.2. Limited Liability
- Our total liability for any claim arising from our services is limited to the amount paid by the customer for the subscription in the 12 months preceding the claim.
9. Accidental Damage
- We will not be liable for any accidental damage caused by our engineers in your property, or damage caused by your negligence.
10. Additional Fees
10.1. New Boilers
- We charge additional fees for new boiler installations, including support for boilers which have not been serviced regularly and/or are over seven years old.
10.2. Excessive Parts & Labour
- Should parts and labour exceed the £1000.00 covered by the home maintenance subscription fee, we will charge additional fees of £95.00 per hour for an engineer, plus parts.
10.3. Callout Fees
- Should you make more than 4 callouts in a 12 month period, we will charge a fee of £55.00 per additional callout, until the next 12 month period begins.
11. Revocation
- We reserve the right to revoke a subscription or refuse a service if it is deemed unsafe to do so, or you have falsely supplied information to request the service from us.
12. Amendments
12.1. Changes of Terms
- We reserve the right to amend these Terms at any time. You will be notified of any changes via email or our website.
12.2. Services Changes
- Continued use of our services after amendments constitutes acceptance of the new Terms.
13. Cancellation
13.1. Cancelling a Subscription
- You may cancel their subscription at any time via their online account, before the subscription is due to renew.
- Once cancelled, services will cease at 23:59 hours on the day prior to when your next subscription payment is due.
- If you cancel within the first 12 months of your subscription start date and you have received your free boiler service, a fee of £95.00 will be due.
13.2. Termination by Us
- We reserve the right to terminate a home maintenance subscription and deny a service for non-payment, violation of these Terms, or any other reason which we deem reasonable grounds for cancellation.
14. Cooling Off Period
14.1. Your right to change your mind
- We offer a 14 day cooling off period, should you change your mind about your purchase of a home maintenance subscription with us.
- The cooling off period will begin when you pay for your first month of your first subscription, and will last for 14 days.
- You can not request a callout during this cooling off period.
15. Refunds
- Subscriptions and additional service fees are non-refundable.
16. Governing Law
- These Terms are governed by and construed in accordance with the laws of England and Wales.
17. Contact Information
17.1. Our Address
For any questions or concerns about these Terms, please contact us at:
Tradecare 24/7 Limited
Unit 2Ca Deer Park Farm Industrial Estate, Knowle Lane, Eastleigh, SO50 7DZ
Acceptance
By subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Tradecare 247 reserves the right to make final interpretations of these Terms.
Last updated : 26th September 2024
